Our COVID-19 provisions

Dear Customers,

Whether you already have a reservation or are planning a future stay at Côté Granges, we invite you to take a look at the arrangements we have made.

We thank you for your interest in our establishment and for the trust you have placed in us.

Given the exceptional circumstances we are going through, we would like to share the following information with you.
Currently, our Domaine Côté Granges, both for bed and breakfast and gîtes, is closed until 30/04/20, unless extended, which we will not fail to inform you of on this same site.

Would you like to organise your next stay to be with your partner or your family? Côté Granges is the guarantee of being in a place isolated from the world, in the green, where well-being and security are de rigueur. Our guest rooms and our 2 gîtes are far away from each other, the distancing measures imposed by the Covid-19/Coronavirus are fully respected. We propose, also out of season, the privatization of the Domaine for 8/9 persons.

HYGIENE :
Come with peace of mind, we did not wait for this virus to bring a particular care to the hygiene and cleanliness of our accommodations. 
The common areas, rooms and bathrooms are cleaned with disinfectant products. 
All our rooms are ventilated 20 minutes before any cleaning procedure and all windows are open during all cleaning operations.
We proceed to a methodical washing of our hands before and after each cleaning by using a first washing with soap and water for 20 seconds and then applying a dose of disinfectant.
We clean all surfaces in the room or lodging with traditional detergents to remove dirt, grease, dust and germs. Once the surfaces are clean, we apply a disinfectant using a spray. The whole unit is wiped with new cloths for each room cleaning after a customer leaves. These cloths are intensively washed at a very high temperature after each room cleaning.
We pay special attention to frequently touched surfaces such as switches, door handles, remote controls, tap handles, furniture, etc... 
All linen is washed at the highest recommended temperature.

CANCELLATION POLICY :
If you have made a reservation directly with us.
In accordance with the provisions of the French government, https://www.legifrance.gouv.fr/affichTexte.do?cidTexte=JORFTEXT000041755833, the order of 29 March 200, all stays booked and already paid for by you and which you wish to cancel will not be refunded before a period of 18 months from 29 March 2020, i.e. by 31 July 2021 at the latest. However, you will be allowed to postpone your stay within the same 18-month period. The sums you have already paid (either the deposit or the total balance) can be used as a credit note for a new identical or equivalent service within the next 18 months. The price of your new booking must not exceed the price of your old booking, or you may be able to benefit from a higher category service than the initial service by paying the difference in price, which will remain at your expense. Finally, you should know that this credit note is divisible, i.e. it can be used in several times for several services. If you have made a reservation through an intermediary, we strongly recommend that you contact directly the agency (online or travel agency) or intermediary who made your reservation with our establishment. It is, in fact, the latter that must apply the order of 29 March 2020 if it is established in France. Otherwise, only the latter can decide on the cancellation conditions it will have set. We are sorry, therefore, that we are unable to intervene in this transaction between you and the latter.
We understand that this measure may be considered binding, but we sincerely hope that you will willingly accept it because this proposal is essential to secure the cash flow and therefore the economic viability of our institution. 
Should you have any particular questions, please do not hesitate to contact us directly and we will be happy to answer your questions by phone or e-mail.

For our guests who would like to book a stay between April 15 and June 30, 2020, it can be cancelled or postponed without charge up to 10 days before the arrival date. Beyond that date, the entire stay will be charged.  

For our guests who wish to book a stay beyond 30 June 2020, our normal cancellation policy applies.

We thank you in advance for your understanding and support in the face of this unprecedented crisis which has dramatic repercussions for everyone.

Take care of yourself and your loved ones. Stay home !

Martine & Emile
Dispositions Covid-19Coronavirus